Refund policy

At SIMCO Skincare, we are committed to providing our customers with high-quality skincare products and exceptional service. If you are not completely satisfied with your purchase, we offer a refund or exchange within a specified period. Please review our refund policy below for details:

1. Eligibility:
To be eligible for a refund or exchange, the following conditions must be met:
- The item must be returned within 14 days of your order being received.
- The item must be unused, unopened, and in its original packaging.
- Proof of purchase (e.g., order confirmation, receipt) is required.

2. Refund Process:
To initiate a refund or exchange, please follow these steps:
- Contact our customer service team at contact@simcoskincare.com.au to request a return authorization.
- Once your return request is approved, you will receive instructions on how to return the item.
- Pack the item securely in its original packaging and include any accessories or promotional materials that came with it.
- Ship the item back to us using a trackable shipping method. The cost of return shipping is the responsibility of the customer.
- Once we receive and inspect the returned item, we will process your refund or exchange within 5-7 business days.
- Refunds will be issued to the original payment method used for the purchase.

3. Exclusions:
The following items are not eligible for refunds or exchanges:
- Items that have been opened, used, or damaged by the customer.
- Gift cards or promotional items.
- Products purchased from unauthorized retailers or third-party sellers.

4. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or refund, depending on the circumstances. Please provide photos or other evidence of the damage or defect to expedite the resolution process.

5. Cancellations:
If you wish to cancel an order before it has been shipped, please contact our customer service team as soon as possible. Once an order has been shipped, it cannot be canceled, but you may still be eligible for a refund according to our refund policy.

6. Contact Us:
If you have any questions or concerns about our refund policy or need assistance with a return, please don't hesitate to contact our customer service team at contact@simcoskincare.com.au. We're here to help!

Thank you for choosing SIMCO Skincare. We value your trust and strive to ensure your satisfaction with every purchase.