Terms of Service

Last updated: 22 July 2026

These Terms of Service govern your access to and use of the SIMCO Skincare website and your purchase of products directly from SIMCO Skincare.

References to “SIMCO Skincare”, “SIMCO”, “we”, “us” or “our” include products offered under the SIMCO Skincare brand and the SIMCO MAISON collection.

References to “you” or “your” mean the person accessing our website, creating an account or purchasing products from us.

By accessing our website, submitting an order or purchasing directly from SIMCO Skincare, you agree to these Terms of Service and any policies referred to within them.

Nothing in these Terms limits any rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law.

1. About These Terms

These Terms apply to:

• use of the SIMCO Skincare website;
• online purchases;
• local pickup orders;
• purchases made directly through our social-media channels, invoices or other approved direct-order methods; and
• shopfront purchases where relevant.

Our Returns, Refunds, Exchanges and Cancellations Policy, Shipping and Delivery Policy and Privacy Policy form part of these Terms.

Specific product instructions, promotion terms, wholesale terms or other conditions displayed before purchase may also apply. Where specific terms conflict with these general Terms, the specific terms will apply to the extent of the inconsistency.

2. Eligibility to Use the Website

You must be at least 18 years old or have the consent and supervision of a parent or legal guardian to submit an order through our website.

By placing an order, you confirm that:

• the information you provide is accurate and complete;
• you are authorised to use the selected payment method; and
• you have the legal capacity or appropriate consent to enter into the purchase.

You must not use our website or products for an unlawful or unauthorised purpose.

3. Product Information

We take reasonable care to ensure that product descriptions, photographs, ingredients, prices and other information are accurate and current.

However:

• colours may appear differently depending on your screen or device;
• product packaging, labels or presentation may change from time to time;
• minor differences may occur between product images and the product received; and
• handmade and naturally derived products may vary between batches.

We will not knowingly substitute a materially different product without your agreement.

Please contact us before purchasing if you require clarification about a product, ingredient, measurement, material, compatibility or intended use.

4. Handmade and Natural Variations

Many SIMCO products are handmade in small batches or contain naturally derived ingredients and materials.

Minor variations may occur in:

• colour;
• shape;
• weight;
• texture;
• scent intensity;
• finish;
• decorative placement; and
• the appearance of natural ingredients or materials.

Natural salt, stone, timber, botanicals and similar materials may also vary in colour, pattern, shape and appearance.

These ordinary variations form part of the handmade or natural character of the product and are not generally considered faults.

This does not apply where a product is unsafe, materially different from its description or otherwise fails to meet a consumer guarantee.

5. Skincare, Bath and Body Information

Information provided through our website, product pages, social-media accounts, packaging or communications is general information only.

Our products and information are not intended to diagnose, treat, cure or prevent a medical condition and are not a substitute for professional medical advice.

Individual skin types, sensitivities and results vary. Before using a personal-care product, you should:

• review the full ingredient list;
• check for known allergies or sensitivities;
• follow the product directions and warnings;
• perform a patch test where appropriate; and
• discontinue use if irritation or an unexpected reaction occurs.

Seek appropriate medical advice if you have an existing skin condition, are uncertain whether a product is suitable for you or experience a serious or persistent reaction.

An individual sensitivity does not automatically mean that a product is faulty. However, this section does not limit any rights you may have if a product is unsafe, contaminated, incorrectly labelled or otherwise fails to meet a consumer guarantee.

6. SIMCO MAISON Products and Product Safety

SIMCO MAISON products may include candles, diffusers, fragrance products, salt lamps, electrical products, decorative items and homewares.

You are responsible for:

• reading and following all directions and safety warnings;
• using the product only for its intended purpose;
• keeping candles and heated products away from children, pets, flammable materials and draughts;
• never leaving a burning candle unattended;
• keeping electrical products and components dry;
• not using damaged cords, plugs, bulbs or other components; and
• using only suitable accessories or replacement components.

Product-specific directions and warnings provided with the product form part of these Terms.

Nothing in this section limits your rights where a product is faulty, unsafe or does not meet the consumer guarantees under the Australian Consumer Law.

7. Orders and Contract Formation

Submitting an online order is an offer to purchase the selected products.

An automated order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been accepted.

An online order is accepted when we:

• dispatch the order;
• confirm that it is ready for local pickup; or
• otherwise confirm acceptance in writing.

For an immediate shopfront purchase, the sale is generally accepted when payment is completed and the products are supplied.

All orders remain subject to:

• product availability;
• successful payment;
• verification of order information;
• applicable delivery restrictions; and
• our right to decline an order for a legitimate reason.

8. Product Availability and Stock Errors

We make reasonable efforts to keep inventory information accurate. However, occasional stock discrepancies, damage, production delays or system errors may occur.

Where an ordered product is unavailable, we may contact you to offer:

• a suitable substitute, subject to your agreement;
• a revised dispatch timeframe;
• store credit; or
• a refund for the unavailable product.

We will not substitute a product without your approval.

If we cannot supply an accepted order within an agreed or reasonable time, we will provide an appropriate solution in accordance with applicable law.

9. Order Refusal or Cancellation by SIMCO

We may decline or cancel an order before acceptance where reasonably necessary, including where:

• a product is unavailable;
• there is an obvious pricing or listing error;
• payment has not been authorised;
• we reasonably suspect fraud or unauthorised activity;
• the delivery address is incomplete or invalid;
• we cannot legally or safely send the product to the destination;
• the product is subject to a delivery restriction; or
• an order appears to be placed for unauthorised resale or another improper purpose.

Where payment has already been taken for a cancelled order, we will refund the affected amount to the original payment method.

We will not cancel an accepted order arbitrarily or in a manner that removes rights available under the Australian Consumer Law.

10. Prices and Currency

Unless otherwise displayed, prices on our website are shown in Australian dollars.

Prices include GST where applicable but exclude delivery charges unless expressly stated.

Delivery charges and any applicable discounts will be displayed during checkout before the order is submitted.

Prices may change from time to time. A change will not alter the price of an order that has already been accepted, except where agreed with you or required by law.

Where the website displays a converted currency, the displayed amount may be affected by exchange rates, payment-provider conversion rates or foreign transaction fees. Your bank or payment provider may apply separate charges.

11. Pricing and Listing Errors

We take reasonable care when displaying prices and product information, but genuine errors may occasionally occur.

If we identify an obvious pricing or listing error before accepting an order, we may:

• contact you and offer the product at the correct price or on the correct terms; or
• cancel the affected item and issue a refund.

We will not charge an increased price without your agreement.

If an error is discovered after an order has been accepted, we will handle the matter reasonably and in accordance with applicable law.

12. Payments

Payment must be completed using one of the payment methods offered at checkout or otherwise approved by SIMCO Skincare.

Available payment methods may include credit or debit card, Shop Pay, PayPal, Afterpay, Zip or other third-party payment providers.

Third-party payment services are subject to their own eligibility requirements, terms, fees and privacy practices.

SIMCO Skincare does not control whether a third-party provider approves or declines a transaction.

You remain responsible for ensuring that:

• your payment information is accurate;
• you are authorised to use the payment method; and
• sufficient funds or credit are available.

13. Fraud Prevention and Verification

We may conduct reasonable checks to help prevent fraud, payment disputes or unauthorised transactions.

We may contact you to verify an order or request reasonable supporting information before dispatch.

Where we reasonably believe an order is fraudulent or unauthorised, we may place it on hold or cancel it and refund any payment received.

Any personal information collected for verification purposes will be handled in accordance with our Privacy Policy.

14. Promotions and Discount Codes

Promotions, discount codes, gifts with purchase and other offers may be subject to separate conditions displayed with the offer.

Unless otherwise stated:

• only one discount code may be used per order;
• discount codes cannot be exchanged for cash;
• discounts apply only during the stated promotional period;
• minimum-spend requirements are calculated after other discounts and before delivery charges;
• free gifts are subject to availability; and
• promotional gifts are not eligible for change-of-mind returns.

We may correct, suspend or withdraw a promotion where there has been a genuine error, misuse or circumstance outside our reasonable control.

Any promotion validly applied to an order before it ends will be honoured unless the order is cancelled for another lawful reason.

15. Gift Cards and Store Credit

Gift cards and store credit are subject to any conditions displayed when issued and to applicable Australian law.

They:

• may be used only through the sales channels for which they were issued;
• cannot ordinarily be exchanged for cash, except where required by law;
• cannot be replaced if lost, stolen or used without authorisation unless required by law; and
• cannot be used to purchase another gift card unless expressly permitted.

Refunds for purchases made using gift cards or store credit may be returned to the same gift card or issued as replacement store credit, subject to applicable law.

16. Shipping and Delivery

Available destinations, delivery methods, delivery charges and estimated timeframes are displayed at checkout.

SIMCO currently provides online delivery within Australia and to New Zealand where an eligible delivery rate is available.

Shipping and delivery are governed by our Shipping and Delivery Policy, including provisions relating to:

• processing times;
• Standard and Express Post;
• local pickup;
• delivery estimates;
• incorrect addresses;
• delayed or lost parcels;
• damaged parcels;
• international customs requirements; and
• heavy, fragile or restricted products.

Delivery estimates are not guaranteed unless expressly confirmed otherwise.

Nothing in these Terms excludes any rights you may have where an order is not supplied within an agreed or reasonable time.

17. Returns, Refunds and Consumer Guarantees

Returns, refunds, exchanges, cancellations and faulty-product claims are governed by our Returns, Refunds, Exchanges and Cancellations Policy.

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Our voluntary 30-day change-of-mind policy is separate from your legal rights where a product is faulty, unsafe, damaged, incorrectly supplied, materially different from its description or otherwise fails to meet a consumer guarantee.

Nothing in these Terms limits or replaces those rights.

18. Accounts

You may choose or be required to create a customer account to access certain website features.

You are responsible for:

• providing accurate account information;
• keeping your password and login details confidential;
• restricting access to your account; and
• notifying us promptly if you suspect unauthorised access.

You are responsible for activity conducted through your account where that activity resulted from your failure to take reasonable care of your login details.

We may suspend or restrict an account where reasonably necessary to investigate fraud, unlawful activity, abuse or a serious breach of these Terms.

Suspending an account does not remove any rights or obligations relating to an accepted order.

19. Customer Reviews and Submitted Content

Where you submit a review, comment, photograph, video or other content through a feature intended for public publication, you confirm that:

• the content is your own or you have permission to submit it;
• it is accurate to the best of your knowledge;
• it does not infringe another person’s rights;
• it is not unlawful, threatening, abusive, defamatory or misleading; and
• it does not contain malicious code or unauthorised advertising.

You permit us to display content submitted for public publication on our website and connected social-media channels.

We may moderate or remove content where reasonably necessary, including content that is unlawful, fraudulent, irrelevant, abusive or infringes another person’s rights.

We will seek separate permission before using an identifiable customer photograph or video in paid advertising unless that intended use was clearly disclosed when the content was submitted.

20. Intellectual Property

Unless otherwise stated, the website and its content are owned by or licensed to SIMCO Skincare.

This includes:

• business names and branding;
• logos;
• product names;
• product descriptions;
• photographs and videos;
• graphics and artwork;
• website design;
• packaging designs; and
• written content.

You may access and use the website for personal, non-commercial shopping purposes.

You must not copy, reproduce, republish, modify, distribute, sell or commercially exploit our content without prior written permission, except where permitted by law.

Nothing in these Terms transfers ownership of our intellectual property to you.

21. Third-Party Services and Links

Our website may use or link to third-party services, including Shopify, payment processors, review platforms, social-media platforms, delivery carriers and other applications.

Third-party websites and services are governed by their own terms and privacy policies.

We are not responsible for the content, availability or practices of an independent third-party website solely because it is linked from our website.

This does not limit any responsibility SIMCO Skincare may have for the products it sells or for actions performed by a third party on our behalf.

22. Prohibited Website Use

You must not:

• use the website for unlawful, fraudulent or deceptive conduct;
• attempt to gain unauthorised access to the website, accounts or systems;
• introduce viruses, malware or harmful code;
• interfere with website security or operation;
• scrape, harvest or collect data without permission;
• impersonate another person;
• submit false payment or delivery information;
• infringe intellectual property, privacy or other legal rights; or
• use the website to harass, threaten or harm another person.

We may restrict access where reasonably necessary to protect customers, SIMCO Skincare or the website.

23. Website Availability

We aim to keep the website accurate, secure and available. However, uninterrupted or error-free access cannot be guaranteed.

The website may occasionally be unavailable because of:

• maintenance;
• software updates;
• technical faults;
• third-party service interruptions;
• cyber incidents; or
• circumstances outside our reasonable control.

We may correct website errors, update content or temporarily suspend a feature where reasonably necessary.

Where an interruption affects an accepted order, we will provide reasonable assistance and comply with our obligations under applicable law.

24. Limitation of Liability

Nothing in these Terms excludes, restricts or modifies:

• the consumer guarantees under the Australian Consumer Law;
• liability that cannot lawfully be excluded; or
• any other mandatory right or remedy.

To the maximum extent permitted by law, SIMCO Skincare is not responsible for loss caused by:

• misuse of a product;
• use contrary to directions or safety warnings;
• unauthorised alteration of a product;
• failure to disclose a known allergy or sensitivity where relevant;
• an insecure delivery location selected by the customer;
• inaccurate information supplied by the customer; or
• circumstances outside our reasonable control.

We are not responsible for loss that was not reasonably foreseeable when the relevant contract was formed, except where the law provides otherwise.

Nothing in this section excludes liability arising from our own conduct where such liability cannot lawfully be excluded.

25. Wholesale Purchases

Unless otherwise stated, these Terms are intended primarily for retail customers.

Approved wholesale customers may be subject to separate wholesale conditions, including minimum quantities, pricing, payment, resale, branding and delivery terms.

Where separate wholesale terms have been agreed, those terms will apply to the wholesale transaction to the extent of any inconsistency.

Nothing in a wholesale agreement excludes any right or obligation that cannot lawfully be excluded.

26. Privacy and Communications

We collect, use and protect personal information in accordance with our Privacy Policy.

By placing an order, you agree that we may contact you where reasonably necessary regarding:

• payment;
• order verification;
• fulfilment;
• local pickup;
• delivery;
• returns;
• product safety; or
• customer-service enquiries.

Marketing communications will be sent only where permitted. You may unsubscribe from marketing emails using the unsubscribe option provided.

Unsubscribing from marketing does not prevent us from sending necessary transactional or service messages.

27. Changes to These Terms

We may update these Terms where reasonably necessary to reflect:

• changes to our business or products;
• changes to website functionality;
• changes to payment or delivery services;
• changes to applicable law; or
• clarification of existing wording.

Updated Terms will be published on our website with a revised “last updated” date.

Changes will apply to future use of the website and future orders from the date they are published.

Changes will not retrospectively alter an order that has already been accepted unless:

• the change is required by law;
• the change benefits the customer; or
• the customer agrees to the change.

28. Severability

If any part of these Terms is found to be invalid, unlawful or unenforceable, that part will be read down or removed to the minimum extent necessary.

The remaining provisions will continue to apply where they can operate independently.

29. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we permanently waive the right to enforce it later.

A waiver applies only where it is expressly given and only to the specific circumstances covered by that waiver.

30. Governing Law

These Terms are governed by the laws of Western Australia and the applicable laws of the Commonwealth of Australia.

This is subject to any mandatory consumer protections that apply in the place where you reside or purchase our products.

Nothing in these Terms prevents either party from using a court, tribunal or dispute-resolution process that has lawful jurisdiction over the matter.

31. Contact Us

Questions about these Terms of Service may be sent to:

SIMCO Skincare
Email: contact@simcoskincare.com.au
Website: www.simcoskincare.com.au

Please include sufficient information for us to understand and respond to your enquiry.